Frequently asked questions

Frequently asked questions (FAQ)

1. Where is my order?

   This question is frequently asked. Track your order using the provided tracking number or get in touch with us. How can I obtain my tracking number?

   You can find your tracking number 1-2 days after placing your order. Please contact us if you do not receive it.

2. How can I cancel my order?

   Contact us within 24 hours of placing your order if you wish to make changes or cancel the order. Once the product is shipped, cancellation is not possible.

3. What are the cancellation terms?

   You have 24 hours to contact us for cancellation. After shipment, we cannot cancel your order.

4. What should I do if my item arrived damaged?

   We carefully package every item, but sometimes damage can occur during shipping. Send us your order number and a photo of the damaged item, and we will send you a replacement item at no cost.

5. Are customs and tax charges covered?

   Please note that customers are responsible for any customs and tax charges that may apply to their order.

6. How can I contact you?

   If your question hasn't been answered, feel free to contact us at Marinaswimwearnl@hotmail.com. We aim to respond within 1-2 business days.

7. What is your return policy?

   For information about our return policy, you can visit our specific returns page.