Refund and Return Policy
At marinaswimwearnl, our mission is to provide exceptional Islamic swimwear that aligns with the sacred concept of awrah. We understand that returns may occasionally be necessary, and our policy is designed to make this process straightforward and easy for you.
Return Eligibility Criteria:
- Returns are accepted within 14 days from the date of purchase.
- Items must be in their original condition, unworn, and with all tags attached.
How to Initiate a Return:
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Contact Customer Support:
- Email us at marinaswimwearnl@hotmail.com
- Include your order number, reason for return, and any relevant details.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure safe arrival.
Inspection and Refund Process:
- Upon receiving the returned item, our team will inspect it to ensure it meets eligibility criteria.
- Refunds will be processed within 5 business days after inspection.
- Refunds will be issued to the original payment method.
Exchanges:
- For a different size or style, please return the original item and place a new order.
Awrah Sensitivity:
- We understand the sanctity of awrah and handle returns with the utmost respect and discretion.
- All returned items are managed with care to maintain the sanctity associated with Islamic swimwear.
Contact Us:
- For any questions or assistance with returns, please reach out to our customer support team at marinaswimwearnl@hotmail.com
At MarinaswimwearNL, your satisfaction is our priority. We are committed to providing you with a hassle-free return experience while respecting the principles of awrah. Thank you for choosing us – where modesty and quality converge.
